At Velova LLC, we are committed to delivering your apparel and accessories promptly and efficiently. We want to ensure a smooth and transparent shipping experience for every customer.

Order Processing Time

All orders placed with Velova LLC are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Only

Velova LLC currently ships only within the United States. We do not offer international shipping at this time. Our services are exclusively available to customers with shipping addresses located within the US.

Shipping Rates and Delivery Estimates

We are pleased to offer Standard Shipping at no cost for all orders within the United States.

  • Standard Shipping: 3-7 business days
    • Cost: $0
    • Free Shipping Threshold: Free shipping is automatically applied to all orders over $0.

Please note that delivery estimates are calculated from the time your order is shipped, not from the time it is placed. While we strive to meet these estimates, actual delivery times may vary due to factors such as carrier delays, adverse weather conditions, or other unforeseen circumstances outside of Velova LLC’s control.

Order Tracking

Once your order has shipped, you will receive an email notification from support@velova.shop that includes a tracking number. You can use this number to check the status of your shipment. Please allow up to 48 hours for the tracking information to become active and update.

Shipping Delays and Issues

Velova LLC is not responsible for any shipping delays caused by the carrier, natural events, or other unforeseen circumstances. If you experience significant delays, or if your order arrives damaged or is lost in transit, please contact us immediately so we can assist you.

Please ensure your shipping address is entered correctly during checkout. Velova LLC is not responsible for orders shipped to incorrectly provided addresses.

Contact Us

If you have any questions about your order or our Shipping Policy, please do not hesitate to contact our customer service team:

  • Email: support@velova.shop
  • Phone: 16466212971
  • Customer Service Hours: Monday-Friday, 9 AM – 5 PM EST

Thank you for shopping with Velova LLC!