Welcome to Velova LLC! These Terms and Conditions outline the rules and regulations for the use of Velova LLC’s website, located at https://velova.shop/.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use https://velova.shop/ if you do not agree to all of the terms and conditions stated on this page.

1. About Us Velova LLC is a sole proprietorship based in the US, specializing in apparel and accessories, specifically casual shirts. Our full address is: 748 E Market St,, Louisville, KY 40202, US You can reach our customer service team via email at support@velova.shop or by phone at 16466212971. Our customer service hours are Monday-Friday, 9 AM – 5 PM EST.

2. Acceptance of Terms These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Velova LLC (“we,” “us,” or “our”), concerning your access to and use of the https://velova.shop/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

3. Products and Services Velova LLC offers a range of apparel, primarily casual shirts. All products listed on the Site are subject to availability. We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. We reserve the right to discontinue any products at any time for any reason. We do not sell digital products, offer subscriptions, or sell age-restricted products.

4. Pricing and Payment All prices for products are listed in U.S. Dollars. Prices are subject to change without notice. Applicable sales tax will be added to the price of purchases as required by law. We accept Afterpay and Klarna for all purchases. All payments must be received by us prior to shipment. By placing an order, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order (including any applicable taxes and shipping charges).

5. Order Acceptance and Cancellation Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address.

6. Shipping Policy Order Processing Time: All orders are processed and prepared for shipment within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day. Shipping Rates & Times: We offer Standard Shipping within the United States.

  • Standard Shipping: Delivered within 3-7 business days. The shipping cost for standard shipping is $0. Free Shipping: We are pleased to offer free standard shipping on all orders, with a free shipping threshold of $0. Domestic Shipping Only: Velova LLC ships only within the United States. We do not offer international shipping at this time. Delivery: Shipping estimates are not guarantees. Once an order has been shipped, the risk of loss and title for items purchased pass to you upon our delivery to the carrier. We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure your shipping address is accurate and secure.

7. Return and Refund Policy We want you to be completely satisfied with your purchase from Velova LLC. Return Window: You may return eligible items within 30 days of the delivery date. Return Eligibility: To be eligible for a return, your item must be unused, unwashed, unworn, and in the same condition that you received it, with all original tags attached and in its original packaging. Items that do not meet these conditions may be denied a return or subject to a partial refund. How to Initiate a Return: To start a return, please contact us at support@velova.shop with your order number and the reason for the return. Our customer service team will provide you with instructions and a prepaid return shipping label. Return Shipping Costs: Velova LLC will provide a prepaid return shipping label for eligible returns within the 30-day window. You will not be responsible for the cost of return shipping. Restocking Fee: A restocking fee does not apply to returns. Refund Processing: Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Shipping charges (if any were paid on the original order) are non-refundable.

8. Intellectual Property Rights Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.

9. User Conduct You agree not to use the Site for any unlawful purpose or in any way that might damage, disable, overburden, or impair the Site. You agree not to attempt to gain unauthorized access to any part of the Site, other accounts, computer systems, or networks connected to the Site, through hacking, password mining, or any other means.

10. Disclaimers The Site is provided on an as-is and as-available basis. You agree that your use of the Site and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Site and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the Site’s content or the content of any websites linked to this Site.

11. Limitation of Liability In no event will Velova LLC, our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.

12. Indemnification You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your use of the Site; (2) your breach of these Terms and Conditions; (3) any breach of your representations and warranties set forth in these Terms and Conditions; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site.

13. Governing Law These Terms and Conditions and your use of the Site are governed by and construed in accordance with the laws of the State of Kentucky, without regard to its conflict of law principles.

14. Changes to Terms We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. Your continued use of the Site after such changes constitutes your acceptance of the new Terms and Conditions.

15. Contact Us If you have any questions or concerns regarding these Terms and Conditions, please contact us at: Velova LLC 748 E Market St,, Louisville, KY 40202, US Email: support@velova.shop Phone: 16466212971 Customer Service Hours: Monday-Friday 9 AM – 5 PM EST